Metrics


Working at the speed of business – an agile philosophy

A common challenge for IT departments in today’s business environment is keeping up with the demands of the business. How can we ensure that our client’s data is protected and systems are reliable and available? All the while implementing modifications … Continue reading

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SSAE16 SOC2 – What is it and why should you care?

When you outsource elements of your IT support and environment, how do you know the partner you have chosen is operating soundly, efficiently and not exposing your data and systems to unwanted risk? It’s a bit like choosing to go … Continue reading

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SLAs – Who’s being served?

Life insurance, car insurance, homeowners insurance, business insurance, health insurance…Think there’s a pattern here? Let’s cut to the chase. A Service Level Agreement (SLA) is basically, insurance for your cloud data service. One would assume that your business data with … Continue reading

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How We Use ITIL v3 To Improve Customer Service

— co-authored by Melissa Byers, Manager of Customer Support — It’s obvious to say that data centers don’t manage themselves — it takes a combination of staff, processes and technology to ensure that the systems and process run smoothly and … Continue reading

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  • Protect your business from ransomware:

    It seems like everywhere I go this week people are talking about “the worm”. From my Dentist to baseball practice, everyone wants to know how to be protected. If you’ve been out of the loop, last Friday, May 12, unknown … Continue reading

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