The Visual Remote Assistant (VRA) tool comes amid a time where remote and hybrid working environments have become the new normal. Along with best practices, this technology prioritizes efficiency, safety and provides engineers the ability to literally see problems in real-time to provide better assistance for the end user.
How does it work?
The process is actually very simple. After downloading the app to your device or phone, our engineers are able to see a customer’s physical environment in real-time like a FaceTime or Zoom call. By being able to see through a customer’s camera, our team is able to visualize any physical issue without the need to be on location. That visual insight can lead to quicker service. Another unique resource this tool provides is to be able to remote into a laptop, device or cell phone, giving our team the ability to see exactly what customers are having issues with and then either fix or provide step-by-step instructions on how to mitigate the issue.
The VRA tool is a unique resource we are now excited to be able to offer to assist with the various day-to-day problems companies see without the need for an onsite visit. Being able to have “x-ray vision” into our customers’ issues gives our team an incredible ability to help problem solve.
Reach out to one of our representatives to learn more about how this tool could help your teams today!