Service Desk Engineer

Service Desk Engineer

Leading St. Louis based IT organization seeking talented Service Desk Engineer. Datotel, located in downtown St. Louis, provides strategic business solutions for Cloud Computing, Colocation, Managed Services and Outsourced IT. The Datotel team works closely with each client to provide services based on their exact needs. In addition to our up to the minute technology, our team provides both responsive service and unparalleled expertise for our clients. Career satisfaction and growth are some of the many foundational elements found at Datotel. You have the opportunity to work with dynamic, smart people on challenging projects. We're always looking for people who share our core values: Passion, Integrity, Fun, Teamwork, Superior Business Value to Clients and Improving the Community in Which We Work. These values provide the standards of behavior that we individually and collectively embrace and unite us as a team.


  • 1-3 years of customer service experience
  • 1-3 years of experience with Windows 8 and 10 (Experience with Windows 11 is encouraged)
  • 1-3 years of experience with implementing and supporting Windows Server
  • Expertise and ability to troubleshoot Active Directory, NTFS permissions, and Group Policy
  • Experience with Microsoft Exchange (2010+, Office 365)
  • Experience with implementing and supporting Two Factor Authentication
  • Experience with implementing and supporting Spam filters
  • Experience with Google Gsuite
  • Apple OS experience is encouraged
  • Experience with supporting and troubleshooting Virtualization solutions with VMware vSphere or Hyper-V
  • Desired certifications include MCSA/MCSE, Linux, CCNA
  • Excellent analytical and problem solving skills. Detail-oriented with ability to draw relevant and effective conclusions from data analysis.
  • Take corrective action and provide technical direction to resolve errors or inconsistencies.


  • Provide tier 1,2 & 3 remote and onsite support to Datotel clients as well as internal Datotel staff
  • Administration of Windows Server 2012+ operating systems, maintain and suggest/make improvements to customer’s server environments
  • Assist other teams with developing, installing, and configuring client server environments


  • Salary commensurate with experience
  • Medical, dental, and vision benefits including life insurance, disability and family and medical leave programs
  • 401K Plan with company matching
  • Flexible spending accounts for daycare, health care and adoption expenses
  • Ten paid holidays and 3 weeks paid vacation (based on full calendar year)
  • One month paid Sabbatical on 5th anniversary with additional sabbaticals every 5 years
  • Company supported continuing education and training
  • Monthly cell phone reimbursements
  • Casual dress code (jeans) and free garage parking