Service Desk

Systems and software aren’t what make Datotel special, it’s our people.  From our engineers, to our service desk, and all the people working behind the scenes; we learn your business, so we can thoughtfully apply only the technology that’s going to make your business more effective, more secure and more efficient.  What we do is important, but how we do it makes us Datotel.

Datotel Service Desk

When you utilize the Datotel Service Desk you can not only rely on 24x7x365 support- but you can rely on real people answering the phone, a dedicated team that’s created to support your unique business, goals and needs.  Working hand-in-hand with our Service Desk is a team of Engineers and industry specialists.  Their combined experience can give you that peace-of-mind that your systems are under control, being monitored and proactively cared for.

This one-on-one support is backed by the knowledge that Datotel is SSAE16 certified.  This means that our data centers, processes and procedures always follow best practices and are third party audited to ensure the best service for you. In addition to the SSAE16 certification, Datotel also has implemented the ITIL v3 (IT Infrastructure Library) processes Incident Management and Problem Management. This public framework and best practices guide, focuses us on continual measurement and improvement in the quality of IT services that are delivered, from both business and customer perspectives.

The purpose of our Service Desk is to relieve you and your team from any and all of the worries, strains and day-to-day IT issues. Instead, Datotel can shoulder that burden, offering you the highest level of customer service and response times.

 Support

  • Support Team Dedicated to Your Account
  • 24x7x365 Live Support & Expertise
  • Immediate Response to Emergency Support Tickets

 Expertise

  • SSAE16 Type II SOC 1
  • Microsoft Silver Certified Partner
  • ITIL
  • The Datotel Risk Assessment Methodology:

    Risk assessments come in many forms, but the underlying purpose is to identify and document known risks to a given process or system and identify the consequences if that risk were to occur. With the risks both identified and quantified, … Continue reading

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