The pandemic has reshaped almost every aspect of our lives. While some changes may fade post-pandemic, others, like the convenience of grocery delivery, curbside pickup, and food delivery, have permanently altered our expectations around access and efficiency.
These changes also influence how we interact with technology. The consumerization of technology in our personal lives has transformed our expectations for IT support at work. We now want the same level of speed, convenience, and reliability from workplace technology as we do from the apps and tools we use daily, securely and efficiently.
At Datotel, we leverage omnichannel platforms to provide a seamless IT support experience across multiple digital channels, including:
Our next-generation IT architecture allows clients to start a support request on one channel and transition to another seamlessly. For example, a user can begin a conversation via SMS and escalate to live chat if needed, without repeating themselves.
This approach:
By offering IT support across multiple channels, organizations see higher user satisfaction, increased productivity, and a positive impact on time and profitability.
Ready to experience omnichannel IT support?
Text us today at 314.673.7826 to learn more.