Service Level Agreements


Working at the speed of business – an agile philosophy

A common challenge for IT departments in today’s business environment is keeping up with the demands of the business. How can we ensure that our client’s data is protected and systems are reliable and available? All the while implementing modifications … Continue reading

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SLAs – Who’s being served?

Life insurance, car insurance, homeowners insurance, business insurance, health insurance…Think there’s a pattern here? Let’s cut to the chase. A Service Level Agreement (SLA) is basically, insurance for your cloud data service. One would assume that your business data with … Continue reading

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  • The Datotel Risk Assessment Methodology:

    Risk assessments come in many forms, but the underlying purpose is to identify and document known risks to a given process or system and identify the consequences if that risk were to occur. With the risks both identified and quantified, … Continue reading

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